ORDER CHANGES

// CANCEL ORDER

All sales are final. Products are made in limited runs.

// SHIPPING INFO IS INCORRECT/HAS CHANGED

Unfortunately, we can't guarantee address changes once your order enters production. If you need to update your shipping address, please email us at info@2thousand1.ca with:

  • Your order number
  • Your corrected shipping details

For shipped orders:

  1. Contact the shipping carrier directly to request an address update
  2. If the package is returned to us, email us to arrange reshipment

We'll do our best to assist with any delivery changes.

// CHANGING ITEMS POST ORDER

Once your order enters production, we may not be able to modify items or sizes. If you need to request a change, please email us at info@2thousand1.ca with:

  • Your order number
  • The specific item/size change requested

SHIPPING

// SHIPPING TIME

All Products are kept on hand, orders are processed day of. (Shipping times shown at checkout are rough estimates of your package's transit time prior to delivery.)

  • Orders are processed Monday through Friday (excluding holidays)
  • APO/FPO addresses have different delivery timelines
  • Shipping estimates begin after processing is complete

(Orders are shipped from Toronto, Canada. Shipping speed will vary with distance.)

// TRACKING INFO IS INCORRECT

2THOUSAND1 does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly.

// INTERNATIONAL SHIPPING

2thousand1 ships worldwide with the exception of Israel, Eastern Russia, and Central Asia. To confirm if your country is eligible, please contact: info@2thousand1.ca.

(Products are shipped from Canada, and international buyers are responsible for all customs & duties.)

PAYMENTS AND REFUNDS

// CURRENCY $

All charges on 2thousand1 are processed in Canadian dollars. If you are located outside of Canada, your bank will convert the amount to your local currency at their exchange rate.

* We reserve the right to adjust our product prices at any time

// EXCHANGE RATES

Prices may vary slightly depending on when your order is placed and when payment is processed.

All orders and refunds are processed in Canadian dollars and then converted to your local currency.

Please note that 2thousand1 is not responsible for any differences in exchange rates between the time of purchase, payment processing, or refund issuance.

// DISCOUNT CODES

The amount paid at checkout and shown on your invoice is final. 2thousand1 does not apply retroactive discounts to orders in process or already completed. Discount codes and site-wide sales only apply to orders placed between the promotion's start and end dates. The discount code must be entered during checkout - it cannot be applied afterward. We are not responsible for unentered discount codes at checkout.

RETURNS AND REFUNDS

// RETURNING AN ITEM

All orders are final sale as items are produced and sold in limited quantities.

We accept returns within 14 days of delivery only for:

  • Defective items
  • Incorrect items received

To qualify for a return:

  • Items must be unworn and unwashed
  • Free of any stains, odors, or signs of use
  • In original packaging with all tags attached

By initiating a return, you confirm you have read and understand our full return policy. For any questions, please contact us at info@2thousand1.ca.

// REFUNDS FOR RETURNS

Please note:

  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs

Our return process:

  1. Once we receive and inspect your return, we'll notify you of its approval status
  2. Approved returns will receive:
  3. Store credits are issued immediately and can be used right away

For any questions, please contact info@2thousand1.ca.

// LATE OR MISSING REFUNDS

Refund timelines:

  • Typically appear within 10 business days after processing
  • Processing time depends on your financial institution
  • Currency exchange refunds may take longer than 10 business days

If you haven't received your refund:

  1. First check with your bank/credit card company (refunds may show as pending)
  2. If after 10 business days you still don't see the refund:

Order Inquiries