Shipping Policy

Last updated: October 13, 2026

1. Order Processing

All orders are shipped from Toronto, Ontario, Canada.

Orders are processed as quickly as possible. Please allow [1–3 business days] for processing before your order is dispatched. Processing times may vary during product launches, high-volume periods, holidays, or other circumstances affecting order fulfillment.

Business days exclude weekends and statutory holidays.

Please note that order processing time is separate from shipping and delivery time. You will receive a shipping confirmation once your order has been dispatched.

2. Shipping Rates & Delivery Times

Shipping rates are calculated and displayed at checkout based on your delivery address, shipping destination, package details, and available shipping services.

Delivery times vary depending on your location, the shipping method selected, and the carrier responsible for delivering your order. Orders shipped within Canada will generally arrive sooner than international orders.

Any delivery timeframes provided are estimates, not guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, customs inspections, peak shipping periods, or circumstances outside our control.

3. Order Tracking

Where tracking is available, tracking information will be provided once your order has shipped.

Please allow time for the carrier to scan and update your tracking information after dispatch. Tracking updates may not appear immediately.

Once your order has shipped, you can use the tracking link provided in your shipping confirmation to follow its progress.

If your tracking information has not updated for an extended period, or your package appears to be delayed or missing, contact us at info@2thousand1.ca and we will help investigate.

4. International Orders, Customs & Duties

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country, unless these charges are collected at checkout.

These fees are determined by the relevant customs authorities and shipping carriers. They are not included in the product price or shipping fee unless explicitly stated at checkout.

2THOUSAND1 is not responsible for delays caused by customs inspections or clearance procedures.

Please check your country's import requirements before placing an international order.

If an international shipment is refused or abandoned because the recipient does not pay the required import charges, additional return or handling costs may apply. Any refund in these circumstances will be assessed based on the circumstances and applicable consumer-protection laws.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us immediately at info@2thousand1.ca. We will do our best to correct the address before the order ships, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

2THOUSAND1 is not responsible for delivery issues caused by an incorrect or incomplete address supplied at checkout. If a package is returned to us because of an address error, we will contact you to discuss the available options. Additional shipping charges may apply to resend the order.

6. Lost, Missing or Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact us at info@2thousand1.ca with your order number.

We will investigate the shipment and, where appropriate, contact the shipping carrier to determine what happened.

If your order is confirmed to be lost in transit or is not received, 2THOUSAND1 will provide a full refund. We will work with you to resolve the issue as fairly and promptly as possible.

A package marked as delivered but not received may require additional investigation with the carrier. Please check your delivery location, mailbox, household members, building reception, or other designated delivery areas before contacting us.

We will assess each case individually and work toward a fair resolution.

7. Damaged or Incorrect Orders

We take care when preparing and packaging orders. However, if your order arrives damaged, defective, or incorrect, please contact us at info@2thousand1.ca as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the damaged item and packaging, where applicable.

If your product arrives damaged, 2THOUSAND1 will provide a full refund. We will review the information provided and explain the next steps.

If you receive an incorrect item, contact us so we can investigate and arrange an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

8. Order Changes & Cancellations

We aim to process orders promptly, so requests to change or cancel an order must be submitted as soon as possible.

Contact info@2thousand1.ca with your order number and request. We will do our best to accommodate changes before the order is processed or dispatched, but we cannot guarantee that a change or cancellation will be possible.

Once an order has shipped, it may no longer be possible to cancel or redirect it. Please refer to our Refund and Return Policy for information about returns and eligibility.

9. Shipping Delays & Circumstances Outside Our Control

Although we do our best to ensure timely